ORLANDO, Fla. – An Orlando resident said that the Bank of America called her for more than 100 times looking for another person.

Jolinda Counts complained about the number of calls she received from the bank. The bank was trying to reach another person who is not related to her. The call was made by a debt collector who was gathering information about another person, stating that they must reach the said person for he is compelled to pay.

On March 17, Counts filed a complaint in the Middle District of Florida U.S. District Court against the Bank of America. She stated that the bank allegedly violated the Florida Consumer Collection Practices Act, which restricts the use of misleading, abusive, and deceptive collection tactics by debt creditors and collectors.

Another complaint filed is the violation to the Telephone Consumer Protection Act of 1991, which restrains telemarketing, telephone solicitation, and the usage of pre-recorded voice messages and automatic dialing systems.

The complaint stated that Jolinda Counts has professed that due to the pre-recorded voice and auto dialer used by the Bank of America throughout the number of calls, she felt abused and harassed. This also led to embarrassment, anxiety, and stress. This all due to the bank who called her number multiple times to reach not her, but another person who is in debt.

Counts, the plaintiff, threw out that Bank of America communicated with her even without an aforementioned approval. Also, she also expressed her resentment since the caller or the debt collector refused to honor her “do-not-call” request, which she will hold back against the bank.

Counts appeals for a trial by jury. She aims to pursue judgment against the Bank of America for attorney’s fee, statutory damages, and relief that is deemed appropriate by the court.

Caplan and Associate’s Stephen R. Caplan will represent Jolinda Counts.